FAQs


DO YOU OFFER GIFT VOUCHERS?

We do! We can offer egift vouchers from the value of £10 right up to £100 and are valid for one year! you can find them on the Gift card section on our site!

 

HOW DO I CARE FOR MY SOY CANDLE?

When lighting a soy candle for the first time, allow the wax to melt all the way to the sides of the container. Depending on the container size, this should take around 1-3 hours.

Failure to do this will often cause "tunneling" which will limit the life of your new soy candle.

Aim to trim your wick to about 1/4"/6-8mm before you re-light your candle. This will ensure a long lasting candle, minimise soot and remove any mushrooming of carbon on the end of the wick.

Please remember the candles are hand poured, not massed produced- and although every effort is made to ensure consistency, every candle will be a little different. When using completely natural soy wax, sometimes you may notice dark patches or "wet" spots in your container candles. This is not a fault, simply a small blemish where the wax has not adhered to the glass 100%. The top of your candle may also appear slightly uneven, this is also a sign of natural soy wax being hand poured and does not affect the candle.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

At this moment in time we do not accept returns however if the product develops a fault within 30 days of purchase, please contact us with proof of purchase and we’ll be happy to exchange it. 

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

If the product is a gift we will be happy to exchange it for a different scent/item.